Privacy Policy

Introduction

Firm Foundation Co. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

When you request a foundation inspection or contact us, we may collect the following information:

• Personal Information: Name, email address, phone number, and property address
• Communication Data: Messages, questions, or other information you provide when contacting us
• Inspection Information: Details about your property, foundation concerns, and preferred appointment times
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Schedule and conduct foundation inspections
• Communicate with you about your service request, appointments, and follow-ups
• Send appointment confirmations, reminders, and service-related updates
• Provide customer support and respond to your inquiries
• Improve our services, website functionality, and customer experience
• Comply with legal obligations and protect our legal rights
• Send occasional marketing communications about our services (you may opt out at any time)

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Within Our Brand Family: We may share your information with other brands and companies within our internally owned collective of businesses that provide related home services. This allows us to better serve your needs and provide relevant information about services you may find valuable.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., email service providers, scheduling systems, payment processors). These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
• Do Not Track: Our website does not currently respond to "Do Not Track" signals from browsers.

To exercise these rights, please contact us at Operations@firmfoundationrepair.com or (214) 429-4088.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: